Troubleshooting for Team Support

Provider Issues

1. Confirm Provider signed the Cancellation Policy in Typeform. If not, then don’t charge the $70 fee. If they did, deduct the $70 from this week’s paycheck.
2. Contact Provider and ask when they will resume
3. Notify Customers affected and ask if they wish for us to find a replacement in the interim
   • Call: “Hi ___________________________. ___________________ is unable to provide service today. We apologize for this inconvenience. Would you like for us to try to find a replacement?”
   • Text: Hi ___________________________. ___________________ is unable to provide service today. We apologize for this inconvenience. Would you like for us to try to find a replacement?
   • Email: Hi ___________________________. ___________________ is unable to provide service today. We apologize for this inconvenience. Would you like for us to try to find a replacement?